So, using the booth setup form, you have given your virtual booth an embellished look by adding amazing graphics, handouts, videos, products, and content tabs to navigate across the booth. What's next? There should be someone on your booth to help out the curious attendees on the event day. Right?
Well, vFairs platform empowers you to create booth rep accounts in simple and easy steps. The Booth Rep Accounts are for the booth representatives who are responsible for entertaining attendees’ queries in the booth chatroom. These users appear on the right side under the section “Booth Reps Online” in a booth chatroom. One booth can have multiple booth representatives. Also, there is no defined limit on the number of booth reps that can be added against a booth.
To add a booth rep, click on the Add User button.
On the Add User popup form, enter the required information as explained below.
- First Name: To distinguish a booth representative, always keep the first name as “booth name Rep”. For example, if the booth name is Booth A, then the first name will become “Booth A Rep”. This helps the attendees to identify the booth representative of a specific booth if booth admins of other booths are also in the same booth chatroom.
- Last Name: Here you can enter the actual name of the booth representative. The image below shows how the booth representative’s name appears on the frontend (in the booth chatroom).
- Email: It can be the username or email id of the booth representative using which the booth rep can log in to the event. This email id will remain private, and will not be visible to the attendees on viewing the booth rep’s profile.
Note: You cannot set up the booth rep's password using this Add User form. Instead the booth reps will be able to do it by themselves. The following message (see image below) will be displayed on the screen upon clicking the Save button.
The booth rep will receive an email invitation to set up their account password.
The invitation email will have a link to the Exhibitor Form with pre-filled data e.g. first name, last name, email, link, etc. The booth representative will be able to add/update the information and submit the form.
Please refer to the image to see an example of the invitation email that is sent to a booth rep.
Note: It depends on the backend configurations as set up by the event organizers that what should happen upon form submission, e.g. either the booth rep is redirected to the landing page, or a simple confirmation message will be displayed. Also, organizers can edit the email content as per requirement.
Availability to chat
This is an optional feature. By mentioning a specific Start Date, Start Time, End Date, and End Time, you can let the booth visitors/attendees know about your chat availability timings. Click on Add Another Timing to mention multiple chat availability time periods.
And just like that, you have ensured that the responsible booth admins are registered on the event platform, and they will be available for attendees to answer their questions on the event day.
Click on the Save and Continue button before moving on to the next step.